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Dispute Resolution:Ensuring Fairness for Operators and Players

At the KGC, ensuring fairness and transparency is at the heart of our mission. Our comprehensive Dispute Resolution Service is designed to address conflicts between players and operators swiftly and effectively. Whether you are a licensed operator or a player engaging with one of our certified platforms, our robust resolution process guarantees impartiality and a commitment to ethical practices.

This page outlines everything you need to know about how the KGC handles disputes, ensuring confidence and trust in the gaming experience.

Why KGC’s Dispute Resolution Matters

Licensed operators and players choose the license from KGC because of our fair and transparent dispute resolution process.

For Operators:

  • Maintain your reputation as a trustworthy gaming platform.
  • Receive professional guidance on resolving player disputes in compliance with industry regulations.
  • Protect your business integrity through impartial mediation services.

For Players:

  • Assurance that your concerns are heard and resolved fairly.
  • A secure platform to raise complaints without bias.
  • Confidence in engaging with a licensed, regulated operator.

By utilizing our dispute resolution services, all parties involved can expect prompt and fair outcomes, enhancing trust in KGC-licensed platforms.

The KGC Dispute Resolution Process

Our structured approach ensures every dispute is handled fairly and promptly.

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Step 1: Submission of Complaint

Players or operators can submit their concerns via our official dispute submission form.

  • Players are encouraged to first attempt resolution with the operator directly.
  • If unresolved, the matter can be escalated to KGC.
Submit a complaint
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Step 2: Preliminary Assessment

Our team reviews the complaint to determine:

  • Validity of the issue.
  • Supporting documentation, including screenshots, account history, and correspondence records.



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Step 3: Mediation Process

KGC serves as a neutral mediator to facilitate communication between parties.

  • Both sides are required to present their evidence and reasoning.
  • Operators must adhere to licensing terms, ensuring transparency.



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Step 4: Resolution and Outcome

  • A resolution is reached based on the evidence presented and licensing standards.
  • Decisions are communicated promptly to both parties, with clear reasoning.
  • Operators are required to comply with KGC’s ruling to maintain their license in good standing.

Did you know? KGC’s dispute resolution team resolves most cases within 7–10 business days,
ensuring a quick and fair outcome for all parties.


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Step 1: Submission of Complaint

Players or operators can submit their concerns via our official dispute submission form.

  • Players are encouraged to first attempt resolution with the operator directly.
  • If unresolved, the matter can be escalated to KGC.

Submit a complaint
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Step 2: Preliminary Assessment

Our team reviews the complaint to determine:

  • Validity of the issue.
  • Supporting documentation, including screenshots, account history, and correspondence records.





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Step 3: Mediation Process

KGC serves as a neutral mediator to facilitate communication between parties.

  • Both sides are required to present their evidence and reasoning.
  • Operators must adhere to licensing terms, ensuring transparency.




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Step 4: Resolution and Outcome

  • A resolution is reached based on the evidence presented and licensing standards.
  • Decisions are communicated promptly to both parties, with clear reasoning.
  • Operators are required to comply with KGC’s ruling to maintain their license in good standing.

Did you know? KGC’s dispute resolution team resolves most cases within 7–10 business days,
ensuring a quick and fair outcome for all parties.

Licensing Fees

Why Choose Kahnawake’s Dispute Solution?

1. Impartial and Transparent
  • Neutral mediation ensures fair treatment for all parties. Our decisions are based on evidence and licensing standards, not bias.

2. Fast and Efficient
  • Average resolution time is 7 to 10 business days. Clear communication channels ensure updates throughout the process.

3.Trusted by Over 250 Operators
  • Operators licensed by KGC are held to the highest standards. Players trust our authority, resulting in improved customer satisfaction.

4. Global Recognition
  • As a trusted gaming authority, KGC’s dispute resolution process is recognized worldwide for its integrity and professionalism.

How to Submit a Dispute

Submitting a dispute is straightforward. Follow these steps to ensure a smooth process:

  • Gather Evidence:
Collect all relevant documentation, such as:
  • Account details
  • Transaction history
  • Screenshots of the issue
  • Attempt Resolution Directly:
Contact the operator’s customer service team for initial assistance.
  • Escalate to KGC:
If unresolved, submit your complaint via the official KGC Dispute Submission Form.
"I was skeptical at first, but KGC's team handled my dispute efficiently. They were fair and communicated every step of the way."
– Satisfied Player, 2023

Visualizing the Process

Here’s a quick overview of how our dispute resolution works:

1. Submit Complaint
2. Preliminary Review
3. Mediation
4. Outcome & Resolution

Commitment to Fair Play

The KGC is dedicated to upholding the principles of fairness, transparency, and accountability in online gaming. By addressing disputes professionally and impartially, we ensure:

  • Operators remain accountable to players and regulatory standards.
  • Players enjoy a secure and reliable gaming experience.
  • The reputation of KGC-licensed platforms remains exemplary.

Ready to Resolve Your Dispute?

Whether you’re an operator seeking guidance or a player in need of assistance, we are here to help. Take the next step to resolve your concerns with confidence.

Submit Your Complaint Now!

KGC: The trusted authority in online gaming fairness for over two decades.

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Contact us today to learn more about how KGC’s licensing framework can empower your business and connect you to a network of distinguished operators worldwide.

Email: [email protected]
Phone: +1 450-635-1076
Address: Kahnawake Gaming Commission, Mohawk Territory of Kahnawake, Quebec, Canada

Copyright © 2025 Kahnawàke Gaming Commission. All rights reserved.

Contact us today to learn more about how KGC’s licensing framework can empower your business and connect you to a network of distinguished operators worldwide.

Email: [email protected]
Phone: +1 450-635-1076
Address: Kahnawake Gaming Commission, Mohawk Territory of Kahnawake, Quebec, Canada

Kahnawake logo

Copyright © 2025 Kahnawàke Gaming Commission. All rights reserved.